FAQ

Professional translation services are the key to reaching a broader audience, gaining more readers and viewers, acquiring more clients, and ultimately, achieving greater success for your project or business. When you view translation from this perspective, it’s easy to see the bigger picture. Translation services, particularly those of professional quality, are vital tools to reach your goals. Whether it’s large-scale business reports or friendly and engaging marketing emails, your message must resonate correctly. That’s where expert linguists come into play – your unique, compelling points deserve to reach your target audience, large or small, exactly as you intended.

At Premium Lingua, we provide translation services by experienced, native, certified language professionals to clients across the globe. We work with over 100 languages and virtually all types of documents, file formats, and fields of expertise. Furthermore, we offer services like interpreting, voice-over, subtitling, transcreation, desktop publishing (DTP), and speech data collection. Our aim is to ensure your message transcends linguistic and cultural barriers, resonating with your audience just as you envisioned.

Depending on the unique requirements of a project, various types of translation services might be the ideal solution. The principal aim is to accurately and effectively translate your message from one language to another. You can confidently entrust the selection of the most appropriate translation type for your project to Premium Lingua. Our skilled translators possess the necessary expertise to guide you on how to maximize the benefits of our services. Whether it’s translation, interpretation, subtitling, dubbing, or transcreation, we assure both you and your clients will be pleased with the results. Our commitment is to bridge language barriers seamlessly, enhancing global communication and understanding.

While the standard delivery format for our translations is a Word document, we at Premium Lingua also offer comprehensive desktop publishing services if a client has specific formatting needs. We are equipped to meet all your document design and layout requirements to ensure your translated materials maintain a professional and polished appearance.

At Premium Lingua, we take data security and confidentiality extremely seriously. Here are some of the measures we have in place to ensure your information is safeguarded:

1. **Non-Disclosure Agreements (NDAs)**: We sign NDAs with all our translators, linguists, and employees to ensure that they are legally bound to maintain the confidentiality of your information.

2. **Secure Data Transfers**: We use secure and encrypted channels for all our data transfers, ensuring that your documents are safe from unauthorized access during transmission.

3. **Data Access Control**: We restrict access to your information to only those professionals who are directly involved in the translation project. Our stringent access control measures prevent unauthorized personnel from accessing your data.

4. **Data Retention Policies**: We retain your data only for as long as it is necessary to complete the translation project and for any subsequent services. Post that, all project-related data is securely deleted in accordance with our stringent data retention policies.

5. **Regular Audits**: We conduct regular audits to ensure that our data security measures are up-to-date and effective.

6. **Secure Infrastructure**: Our IT infrastructure is designed with robust security measures in place to prevent any unauthorized access or cyber attacks.

7. **Staff Training**: All our staff members receive regular training on data security and confidentiality measures, ensuring they are aware of their responsibilities and the importance of maintaining client confidentiality.

By implementing these measures, we aim to provide a secure environment that respects and safeguards our clients’ privacy and confidentiality.

The cost of delivering a sworn (or certified) translation document can vary based on a few factors:

1. **Method of Delivery**: If the document is sent electronically (e.g., email or secure download), there’s usually no cost associated with the delivery. However, if a physical copy is required, the cost will depend on the shipping method chosen.

2. **Destination**: The cost of sending a physical document can vary depending on the destination, especially for international shipments. It includes factors like shipping fees, customs duties, and taxes.

3. **Urgency**: Express or overnight delivery options would incur higher costs compared to standard delivery.

It’s important to note that these costs are typically separate from the cost of the translation service itself. For a specific quote, you’d need to contact Premium Lingua customer service with the details of your request, and they will be able to provide a precise cost estimate for you.

The completion time for a translation project hinges on several factors, including the word count of the document and the intricacy of its formatting. On average, a translator can proficiently handle approximately 2000 words per day. However, for larger projects, we may assign multiple translators to expedite the process.

Additionally, a buffer is allocated for meticulous proofreading to ensure the translation is error-free and maintains the original document’s tone and context. Our team at Premium Lingua is committed to delivering high-quality translations within the agreed timeline, without compromising on accuracy or quality. Please bear in mind that these estimates are general guidelines, and the exact turnaround time will be confirmed once we review your specific project requirements.